Welcome to Easycool! We are dedicated to providing high-quality fashion products and a seamless shopping experience for all our customers. This Service Policy outlines the terms and conditions for using our website, purchasing our products, and engaging with our services. By accessing or using Easycool, you agree to comply with this policy.
1. Scope of Services
EasyCool offers a wide range of men’s and women’s apparel, including jackets, blazers, sweaters, cardigans, bikinis, and swimwear. Our services include online product ordering, secure payment processing, delivery, and customer support. We strive to maintain accurate product information, including descriptions, sizing, availability, and pricing, though occasional errors may occur.
2. Ordering and Payment
All orders must be placed through our official website. Payments can be made using secure methods provided during checkout.Easycool reserves the right to verify payment information and may cancel or refuse any order if payment verification fails or if fraudulent activity is suspected.All prices are in Australian Dollars (AUD) and include applicable taxes unless stated otherwise. Accepted payment methods include:
- PayPal
- Credit Cards (Visa, MasterCard, American Express)
- Cash on Delivery (COD)
3. Shipping and Delivery
We provide reliable shipping across Australia. Delivery times may vary depending on your location, stock availability, and chosen shipping method.Easycool is not responsible for delays caused by external shipping providers, customs, or unforeseen circumstances. Tracking information will be provided when available to help you monitor your order status.
4. Returns and Exchanges
Customer satisfaction is our priority. If you receive a defective or incorrect item, or if the product does not meet your expectations, please contact our support team within the specified return period. Returned items must be in their original condition, with tags intact and packaging undamaged.Easycool reserves the right to assess returns and may offer refunds, exchanges, or store credit as appropriate.
5. Product Authenticity and Compliance
All products offered by easycool are designed and manufactured under our brand. We do not sell counterfeit or unauthorized branded goods. We comply with Australian trade regulations and respect intellectual property rights, ensuring all designs are original or properly licensed.
6. User Responsibilities
Customers agree to provide accurate personal information, use our website and services lawfully, and respect Easycool’s policies. Any misuse of our services, including fraudulent orders or attempts to manipulate promotions, may result in account suspension or cancellation of orders.
7. Privacy and Data Protection
Easycool collects and uses personal information in accordance with our Privacy Policy. We are committed to protecting your data, ensuring secure transactions, and maintaining confidentiality. Please review our Privacy Policy for detailed information.
8. Contacting Easycool
For any inquiries regarding products, orders, returns, or general services, please contact us:
Email: support@easycool.shop
Phone: +61307134392
Address: 459A Sydney Rd, Brunswick VIC 3056, Australia
10. Amendments to Service Policy
EasyCool reserves the right to update this Service Policy at any time. Any modifications will be posted on our website with an updated effective date. Your continued use of our website and services after updates constitutes acceptance of the revised policy.
11. Limitation of Liability
While we strive to provide a safe, accurate, and enjoyable shopping experience,easycool is not liable for indirect, incidental, or consequential damages arising from the use of our website or products, except where prohibited by law.