Easycool is committed to providing high-quality fashion products and ensuring customer satisfaction. This Return Policy governs the conditions under which customers may return or exchange items purchased from easycool, including jackets, blazers, sweaters, cardigans, bikinis, and swimwear. By making a purchase, you agree to comply with the terms outlined below.
1. Eligibility for Returns
Items are eligible for return or exchange only if they meet all of the following criteria:
- The product is in its original, unworn, and unused condition.
- All original tags, labels, and packaging are intact.
- Return requests must be submitted within 14 calendar days of receipt of shipment.
Returns will not be accepted if the product shows signs of wear, damage, alteration, or improper care. Easycool reserves the right to inspect all returned items and determine their eligibility.
2. Non-Returnable Items
Certain items are excluded from returns due to hygiene and safety considerations. These include, but are not limited to, swimwear and intimate apparel, except in cases where the item is defective or incorrect. Product descriptions will specify return eligibility where applicable.
3. Return Procedure
To initiate a return, customers must contact Easycool’s customer service team with the following information:
- Order number
- Details of the item(s) being returned
- Reason for the return
Our support team will provide explicit instructions for returning the item, including the designated shipping address. Returns sent without prior authorization may not be accepted.
4. Refunds and Exchanges
Once a returned item is received and inspected, Easycool will notify the customer of approval or rejection.Approved refunds will be processed to the original payment method within 7–10 business days.Exchanges will be fulfilled promptly after confirming return eligibility.
5. Return Shipping Costs
Customers are generally responsible for return shipping costs unless the item is defective, damaged, or incorrectly shipped by easycool. It is recommended to use a trackable shipping service to ensure safe delivery of the returned items.
6. Defective or Damaged Items
If you receive a defective or damaged item, please contact Easycool immediately. We will arrange a replacement or full refund at no additional cost. Proof of defect or damage may be required, such as photographs or other documentation.
7. Limitation of Liability
Easycool’s liability is limited to the purchase price of the returned product. We are not liable for indirect, incidental, or consequential damages arising from the use or return of products, except where such limitations are prohibited by law.
8. Contact Information
For all return inquiries or assistance:
Email: support@easycool.shop
Phone: +61307134392
Address: 459A Sydney Rd, Brunswick VIC 3056, Australia
9. Policy Updates
Easycool reserves the right to amend this Return Policy at any time. Updated policies will be posted on our website with an effective date. Continued use of our services after changes constitutes acceptance of the revised policy.