At Easycool, we aim to deliver jackets, blazers, sweaters, cardigans, bikinis, swimwear, and other apparel promptly and securely to our customers across Australia and selected international destinations. This Shipping Policy explains how orders are processed, dispatched, and delivered. By purchasing from easycool, you agree to the terms outlined below.

1. Order Processing Time
All orders are typically processed within 1–3 business days (excluding weekends and public holidays) after payment has been confirmed.During peak shopping periods, promotional sales, or high-demand seasons, processing may take slightly longer. Customers will be notified if unexpected delays occur.

2. Shipping Methods and Delivery Estimates
We work with reliable courier and postal services to ensure safe delivery. Delivery times vary depending on the destination:

Standard shipping usually takes 3–7 business days; express shipping options are available at checkout.

3. Shipping Costs
Shipping fees are calculated at checkout and depend on the order’s destination, weight, and selected shipping method.Free shipping promotions may be offered from time to time and will be clearly displayed on our website.

4. Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing tracking details. Customers can use this information to monitor the status of their delivery.

5. Address Accuracy
Customers are responsible for providing accurate and complete shipping information at the time of purchase. Easycool is not liable for delays, losses, or failed deliveries caused by incorrect or incomplete addresses.

6. Customs, Duties, and Taxes
For international deliveries, customs duties, import taxes, or additional local charges may apply. These fees are the responsibility of the customer and vary depending on local laws. Easycool does not control or pre-pay such charges.

7. Delivery Delays
While we make every effort to ensure timely delivery, easycool cannot be held responsible for delays caused by third-party carriers, customs clearance processes, weather conditions, or other events beyond our control.

8. Lost or Damaged Packages
If a shipment is lost or arrives damaged, customers must notify Easycool within 7 calendar days of receiving (or expected receipt of) the package. We will work with carriers to investigate and may arrange a replacement or refund where appropriate.

9. Split Shipments
In cases where items from the same order are stored at different warehouses, Easycool may ship products separately. Customers will be informed if multiple packages are dispatched.

10. Contact Information
For shipping-related inquiries, please contact our support team:
Email: support@easycool.shop
Phone: +61307134392
Address: 459A Sydney Rd, Brunswick VIC 3056, Australia

11. Updates to Shipping Policy\
Easycool reserves the right to update or amend this Shipping Policy at any time. Changes will take effect immediately once published on our website. Continued use of our services after updates constitutes acceptance of the revised terms.